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Three Customer Service Tips for the Digital Age

Three Customer Service Tips for the Digital Age

Customer service used to be about your relationships with people that were doing business with you or might do business with you. Back then, you had face-to-face, phone, or mail. Now we live in the Digital Age and have Customer Relationship Management (CRM). What’s...
Donald Trump’s Lessons on Branding

Donald Trump’s Lessons on Branding

Political pundits aren’t the only people predicting a crash for Donald Trump. Marketing and Branding experts also predict “The Donald” may soon regret his 2016 presidential run. There are small business branding lessons worth teasing out of Trump’s approach. Love him...